Notice Regarding Delivery Delays Related to the 2019 Coronavirus Disease (COVID-19) Outbreak

Thank you for your continued support of Best Sun Protect products.

This notice is to inform you that due to the ongoing 2019 Coronavirus disease (COVID-19) outbreak, all products sold by Best Sun Protect may be subject to delays of 2 to 3 months or more.

We will notify you of the tracking details as it will be available but we don’t have any control over the situation.

We will be monitoring the situation closely and will strive to release products with as little delay as possible.
We apologize for any inconvenience may cause and hope for your understanding in this matter.

 

Is shipping FREE?
Our all products are entitled to FREE SHIPPING Australia wide.

Quick and Free delivery to our customers is our policy. Below is the information for our estimated delivery time.
Please keep in mind that below delivery time is indicative only, actual delivery may take longer. We will do our best to track your delivery.

Warehouse	Estimated Delivery
Australia	1 – 2 Weeks
PRC	2 – 3 Weeks (Factors such as delayed logistics and customs clearings may have an impact on the delivery time)

When will I receive my product?
Orders are shipped out directly from one of our Australia or PRC warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-3 week(s) for your order to arrive (varies from product to product).  Please note, that due to the extreme popularity of our offers, these are only estimates.

What will happen if my order got stuck or lost in the mail?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologise! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund policy for when these might be applicable to shipping situations.

Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in AUD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in Australia. For further details of charges, please contact local customs office.

How can I track my shipping?
We will email a tracking number after the payment is confirmed, by using that number you can track your order online.
You can track your order here using that tracking number.

Please contact us at support@bestsunprotect.com.au if you have any query about parcel tracking.